Last Updated: June 2026

At Elaxzia, every order is prepared specifically for you to ensure the highest quality and freshness of our products.

Processing Times

• Orders are typically processed within 2–5 business days.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

• United States: 7–15 business days
• Canada: 10–15 business days
• International: 10–20 business days depending on the destination country

Shipping times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or periods of high demand.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your package in real time.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout. Elaxzia is not responsible for delays, lost packages, or delivery issues resulting from incorrect or incomplete addresses.

Refund & Return Policy

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at:

support@elaxzia.com

Please include:

• Your order number
• Photos of the product received
• A brief description of the issue

After review, we will offer a replacement or refund when appropriate.

Returns

Due to hygiene and safety reasons, opened or used products cannot be returned.

We do not accept returns for:

• Change of mind
• Incorrect product selection by the customer
• Incorrect shipping information provided by the customer

Cancellation Policy

Orders may be canceled within 2 hours of being placed.

Once an order has entered production, it can no longer be canceled, modified, or refunded.

Privacy Policy

At Elaxzia, we value and respect your privacy.

The information we collect is used solely to:

• Process and fulfill your orders
• Deliver your purchases
• Communicate with you regarding your orders
• Improve your customer experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Supplement Disclaimer

The products sold by Elaxzia are not intended to diagnose, treat, cure, or prevent any disease.

Results may vary from person to person.

We recommend consulting a qualified healthcare professional before starting any supplement regimen, especially if you are pregnant, nursing, taking medication, or have a medical condition.